QUESTIONS AND ANSWERS

1. Is there a minimum order?

Most of the time we can do very small quantities. With some products that are especially manufactured we have minimum orders. We can customize your job no matter how big or small. However pricing will be higher based on small units.

2. Do I have to buy product from Danielle’s Embroidery?

You may bring your own items, although we have a vast range of gits and apparel we supply. Our branding will work out cheaper if we supply product. View our on line catalogues Or we can send pictures of items you request.

3. What artwork is required when we go ahead with the order?

We require art work in pdf that originates from a vector file. If you save a jpeg in a pdf, we can only extract the jpeg. We work in Corel 13, so you could also supply a coreldraw file. If you don’t have your logo or design in the correct format, we can quote to redraw it for you.

4. What is digitizing?

Digitizing is the process of taking an image on the computer and changing it into an embroidery format that the embroidery machine can read. It is a process that needs to be done carefully so that the stitches are laid in the proper directions for optimal results. If the client provides pdf in a vector format then high quality digitizing will be easily maintained.

5. How do we get a quote?

Fill in the contact form on the website or just send us an email. Include the following information.
  • 1. Your art work that you require for branding
  • 2. What items you require.
  • 3. Mention if you have them or want us to supply
  • 4. List the sizes
  • 5. List the quantities you require
  • 6. Where you want the branding to go.
  • 7. The size you wantyour logo to be.

If you are not sure of any of the above we can always assist you.

6. How quickly can you complete the order?

We always try and accommodate our client’s needs and wishes. We have been known to do same day service. Please discuss your requirements in terms of time frame and we will let you know if we can help. If we agree to do a job by a certain date, we will always meet that deadline.

7. How do we know that the final product will look exceptional?

A. Plot sheet of layout

Once we have created your design digitally, we will send you a layout on paper to approve. See below a sample of one. It shows colours, but one can never be accurate with colour digitally. The size dimensions are at the top of the plot sheet and usually for small designs we print it to actual size. With bigger designs we may print to page so that it is easy to view.

The layout on paper for embroidery never looks good. Mostly the reason for this is that when embroidery designs are created we compensate for the needle going in and out of the fabric, so many threads are absorbed by the material. We make the design thicker so on paper the design may look too fat. So you will look purely at layout and size and idea of colour….not quality. Once you approve the layout we run a sample on fabric for you to see what the embroidery will look like before we go onto the garment

B. Digital jpeg image of design

We also send a close up ofthe digital image of the logo. See below. Which gives you an idea of how the embroidery will look.

C. Sample on Fabric

Once you approve the above we then run a sample on fabric.

At this stage you can be fussy and check the quality. Either come and view the sample or we can send you a picture of it.

Sometimes photographs show tiny fibres of threads that may be indistinct in reality but a photograph may magnify it. So it is usually best to view the actual sample.

D. Photograph of sample on Garment

We also lay the sample onto the garment and send a picture of it. This gives you a better idea of the actual ratio of the design to the garment. See below.

E. Embroidery on actual garment

Once you approve the position and sample. We run one on a garment before we start the full job. See Photo below of embroidery on a golf shirt for this order.

For printing it is less complicated as the image on paper gives us a more precise indication what the printing will look like.